Below are common policy-violation patterns. The goal is to map what you see to a specific prohibited behavior and then document it.
1) Spam / fake engagement
- Multiple reviews with near-identical wording posted within a short window.
- Reviewers with unusual account patterns (no profile activity except reviews, repeated across unrelated businesses).
- Incentivized language (e.g., “they offered me a discount for a 5-star review”).
2) Off-topic reviews
- Political commentary unrelated to your service.
- Complaints about a different business/location.
- Reviews that describe experiences you do not offer (e.g., a restaurant accused of an “oil change”).
3) Harassment, hate, or threats
- Slurs or dehumanizing language aimed at staff.
- Threats of harm.
- Repeated abusive comments across multiple reviews.
4) Personal information
- Posting employee names with identifying details.
- Phone numbers, email addresses, or home addresses.
- Doxxing-style content.
5) Conflicts of interest
- A reviewer appears to be an employee, former employee, competitor, or a business owner reviewing their own business.
- A review posted from a known affiliated account.
How to document a stronger case
- Quote the exact offending text.
- Provide the policy reason in one sentence.
- Add supporting facts (timestamps, proof of affiliation, conflicting details).